In this episode Jason discusses the use of technology and analytics, and its impact on human potential, with Analytics Leader at Starbucks, Gustavo Canton.
They discuss the philosophy of human connections at Starbucks and the role purpose, behaviours and values play in analytics. They explore how people analytics is more than just analytics in HR, it focuses on understanding humans and the psychology of how you enhance the experiences of your customers, employees and stakeholders. Given the impact mental and physical health has on individual performance, they also discuss how technology and augmented analytics can enable us and help make our lives easier.
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